Terms of Use

General

The use of this appointment portal is subject to terms of use. You may not misuse this appointment portal. To prevent abuse, we monitor the behavior of users and we have taken technical measures to prevent abuse as much as possible. In addition, agreements apply to the use of this appointment portal that we want to make with you. By making an appointment via this appointment portal you indicate that you accept these conditions.

On this page (and in the documents referred to on this page) you will find the agreements that apply if you make an appointment via this appointment portal with a test provider affiliated with Testenvoorjereis.

Make appointments

You can make an appointment with an affiliated test provider in the context of Testenvoorjereis via this appointment portal.

If you make an appointment with a test provider via this appointment portal, this appointment must be confirmed by the test provider. You will receive a confirmation from the test provider. The agreement between you and the relevant test provider is established when the confirmation message has been sent to you.

We do our best to ensure that the appointment made via this appointment portal is passed on to the test provider in a timely manner. In doing so, we observe all reasonable care and professionalism that you may expect from us.

However, our services depend, among other things, on other telecommunications and ICT service providers. For this reason, we cannot guarantee that all appointments are always processed correctly. We are also not responsible for the (timely) passing on of your data to the test provider, for taking the tests themselves, or for the (timely) availability of your test result.

Cancel appointment

If you want to cancel the appointment, you can also use this appointment portal. No costs will be charged for this. If you want to cancel, we ask you to do so in time, so that your spot becomes available for someone else.

Warranty and limitation of liability

Within the limits permitted by law, we make no warranty of any kind, express or implied, with regard to the content, or availability of the appointment portal or the ability to make appointments, nor do we guarantee that appointments will be made on time. or can be made error-free or that defects will be repaired (timely). We are not liable for your damage, unless this damage is caused by our intent or gross negligence, in which case we are only liable for the direct damage.

Any liability for indirect damage, including but not limited to consequential damage, loss of profit and loss of turnover, is excluded.

Our services are made available to you free of charge. We accept no liability for not being able to process or pass on your appointment in time, or for the untimely availability of your test result, as a result of which you were unable to make your trip and/or incurred unnecessary costs.

Intellectual ownership

All intellectual property rights with regard to this appointment portal and the material published on it are the property of the Dutch State or of third parties with whom VWS has made agreements. You are not free to copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, directly link to sub-pages or material thereof in (frames of) a website any material from this portal record or otherwise use.

Privacy

We process your personal data in accordance with our privacy policy, which you can find on our website.

Complaints

Complaints or questions relating to test providers must be submitted to the relevant test provider.

If you have any questions or complaints about the appointment portal or the way in which the appointment is handled, please contact us by email: publiek@minienw.nl  We will deal with your question and/or complaint as soon as possible and we will do our best to settle matters within two weeks of receipt.

Applicable law

Dutch law applies to these terms of use and the disputes arising from them.

Amendments

We may change these terms of use from time to time. If we make changes that affect your rights in connection with the use of this appointment portal, we will inform you.